Tips for Selecting the Right PBX System
The increase of hosted-private branch exchange (PBX) solutions has brought about excessive information on these virtual telephony systems. However, small business owners must check the pros and cons of both hosted PBX and on-premise PBX systems when assessing a new system for their daily operations.
On-premise systems generally call for a big upfront investment, as opposed to hosted systems which are paid for with less monthly payments. However, buyers need to look into the entire cost of ownership of the said systems besides the initial capital needed to avail of a new phone network.
Specific or Bundled Functionality
Nowadays, the technical abilities of hosted and on-premise PBX systems are mostly the same. But one difference is the manner in which such features are grouped. Hosted PBX companies often combine features and bill a fixed per-user price. On-premise PBX, on the other hand, mainly comes with more flexibility on the features and functionality they intend to pay for (specifically, giving a greater level of customization for particular users).
In case customization is necessary, buyers must be clear on this from the start upon working with PBX companies. Buyers may need to do some homework to find a hosted provider that has the most suitable bundle for them. On the other hand, buyers need a detailed feature list for hosted providers to make sure they get a correct price quote.
Convenience of Customization
Customization is typically achievable with on-premise systems, while an in-house IT pro usually superintends the system’s deployment and management. In terms of hosted systems, customization is normally the responsibility of the provider. Although vendors might offer some customization, they are usually unable to make high-level customizations for each and every customer.
If your system needs high-level customization, on-premise PBX can be a more fitting alternative. If looking for a hosted option, speak to a vendor about the customizations you need in particular and what they may be able to offer.-
To guarantee excellent quality, on-premise PBX systems will make data traffic a priority. As for hosted PBX solutions, voice and data packets will typically compete to be prioritized, which reduces voice quality. Hosted vendors can provide a Session Border Controller (SBC) tool to help boost data quality, but this is going to dramatically increase the system’s cost and intricacies.
Tech Support Costs
If your company handles your own data at present, you may already have your own IT team, and using a hosted PBX system is unlikely to have an effect on your existing staff. Rather, this only passes the support tasks to a third-party and boosts to your ongoing support costs (instead of driving them down). If you have no IT team yet, then hosted PBX may just save your business from the necessity of employing an entire technical team.